1. Who controls your data
When you submit a lead form, contact a business or message it on WhatsApp, the business you contacted normally controls that information. Easy Leads stores and processes it on the business’s behalf in that business’s workspace.
You may contact that business directly. You may also contact Easy Leads, and we will coordinate with the responsible business where necessary.
2. How to request deletion
Email privacy@easy-leads.co with the subject Data Deletion Request, or use our contact page. Include only the information needed to find the record:
- The email address or phone number you previously provided.
- The name of the business you contacted or whose advertisement you answered.
- The approximate date of the form submission or conversation, if known.
Do not send passwords, payment-card details, government identification or unrelated sensitive information.
3. What happens next
- We acknowledge the request and identify the relevant Easy Leads workspace.
- We verify identity using information proportionate to the request.
- We notify or consult the responsible customer where it controls the record.
- We delete, de-identify or restrict the information as required by the customer’s lawful instruction and applicable law.
- We send confirmation or explain any lawful reason that prevents full deletion.
We aim to complete verified requests within 30 days. More time may be required for a complex request or where applicable law permits an extension; if so, we will provide an update.
4. What may be deleted
- Name, email address, phone number and other contact details.
- Lead-form answers and CRM custom fields.
- Notes, activities, communication records and supported attachments associated with the person.
- Identifiers connecting a record to a form, advertisement or external integration.
- Personal information in operational logs where deletion is technically and legally appropriate.
5. Information we may retain
We may retain limited information where necessary to comply with law, establish or defend legal claims, prevent fraud, maintain security records or preserve financial records for a required period. Retained information is restricted and is not used for unrelated marketing.
Deleted information may remain temporarily in encrypted backups until those backups expire through the normal rotation process. Backup copies are not restored for ordinary business use.
6. Facebook, Instagram and WhatsApp information
If a business connected Meta Lead Ads, Easy Leads may hold form responses and related Page, form and advertisement identifiers. If a business connected WhatsApp Business Platform, Easy Leads may hold messages, contact details, delivery events and supported media associated with that business conversation.
Deleting an Easy Leads record does not automatically delete a separate copy held by Meta, WhatsApp or the business you contacted. Use the privacy and account controls supplied by those parties for information they control.
7. Easy Leads customer accounts
If you are an Easy Leads customer requesting deletion of an entire company workspace, contact privacy@easy-leads.co from the registered account-owner address. We will verify the request and explain any export, retention and deletion consequences before performing an irreversible account deletion.
8. Contact
Email privacy@easy-leads.co or use the Easy Leads contact page.
Easy Leads
Egypt